Shipping, Exchange, Return & Refund Policy

 

Shipping:


Unlike many other web sites that have special rules and lots of conditions, SPIRIT GEAR offers free shipping all over USA, on all orders, with no minimum order sizes or special exceptions.Just because shipping is free doesn't mean it should take a long time. All our regular orders are usually shipped within 14 business days. 

 

Our products are shipped through either UPS, USPS or Fedex. We are entrusting a third party to deliver your item in a timely fashion. Once the package leaves our facility, it is now the responsibility of said third to deliver your package.

INTERNATIONAL ORDERS: As of now we are sending out international orders through UPS only. It is possible you may need to pay extra fees when your package is going through custom clearance.

 

Exchanges:


For standard sized garments we are happy to accept exchanges if it doesn’t fit. Before purchasing we strongly encourage you to check your measurements against the sizing guide provided under the size guide TAB or contact us directly for sizing advice.  

For a exchange to be possible you must meet the following conditions:

  • You must contact us within 14 days of receiving your order

  • The item/s must be returned clean, unworn and in resellable condition (free from makeup, deodorant, body odour, perfume, cigarette smoke or pet hair).

  • Tags and/or labels must still be attached (when trying on your garment for the first time we advise that you do not remove the tags until after you are confident of the fit)

  • The item/s must be returned via a tracked postage service, in waterproof packaging

  • Any postage costs associated with an exchange are at your expense

We will gladly exchange an item purchased through our store if the item received by you is not the same as the item described or ordered. In this (unlikely) situation we will cover the return postage costs.

Returns:


You must contact us prior to returning any item/s. When contacting us, please include your order reference number. Where a return is possible/required we will then provide you with the correct return address and instructions.

You are responsible for returning small and medium-sized items. This means you must initially pay the return postage costs. Once received, we will assess the product and if the returned item has a minor or major fault we will reimburse you for the returned postage cost. For approved garment exchanges, the postage costs will remain your responsibility.

Refund:

 

Unfortunately, we do not provide refunds if you have:

  • Changed your mind

  • Ordered the wrong product

  • Damaged the product by misusing it

  • Used the product for a very long time and the problem is as a result of usual wear and tear

 

We do not offer refunds if the order has been lost or damaged in transit. In the unlikely event this occurs, please contact us and we will help you take it up with the postal company. 

 

If there is a minor problem with a product you have purchased, we can choose whether to:

  • Provide a replacement that is identical, or of similar value.

  • Repair the product within a reasonable time, or

  • Give you a refund.

  • If there is a major problem with the product you purchased, you may be eligible for a replacement or refund. Please contact us directly so we may assist you.

If there is a major problem with the product you purchased, you may be eligible for a replacement or refund. Please contact us directly so we may assist you.

 

Any refunds that are made will be processed using the same method you paid for your order (via PayPal or Direct Deposit [USA only]). Please allow up to 14 business days upon receipt of your goods to process refunds or ship out exchanges.

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